It has come to our attention that someone gained access to your Walmart.com user name and password. To prevent fraudulent activity, we have locked your account and deleted your saved payment information. As a result of this action, you will soon receive an email with the subject “Your Walmart.com account information has been updated.”
Your privacy and trust is very important to us. We utilize a variety of services to help identify Walmart.com customer accounts, such as yours, that may have been compromised or are susceptible to fraud. We have investigated this issue and have found no indication of a security breach in our systems. It’s possible that someone obtained your account information through a phishing scam, malware on your computer or another outside source.
To ensure no unauthorized activity occurred before we were able to lock your account, please take the following steps:
1. Unlock your account by resetting your password with the following link:
2. Sign in to Walmart.com and check your order history to see if any unauthorized orders were placed.
3. If you see any suspicious activity, please call us immediately at (866) 625-0507.
Please note: The payment information that can be viewed in your Walmart.com account is limited to your billing address and the last 4 digits and expiration dates of your credit cards, which should not be enough to use your credit card information for payments outside of Walmart.com. However, we recommend keeping an eye on your credit card statements for any unusual activity.
If you have the same login information for accounts outside of Walmart.com, we recommend changing your passwords at these sites as well. We also recommend that you install and run security software to check your computer for infections and be wary of any emails asking for passwords or other personal information. You should also change all passwords on a regular basis, and use different passwords for each of your various accounts. For additional information about our privacy and security policy, as well as online safety tips, please visit http://corporate.walsmart.com/privacy-security/
Your Walmart.com Customer Service Team